Your privacy is our priority. This document transparently explains how Garuda303 collects, uses, stores, and protects your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six core principles that guide how we handle your data
This Privacy Policy describes Garuda303's data processing practices and applies to all users of our platform — including the website, mobile app, and all related services. By using the Garuda303 platform, you agree to the terms set out here. Please read this carefully before registering an account.
Garuda303 is a digital entertainment platform offering online casino services, Sports Betting, and a wide range of online games to Malaysian players. As a platform that handles players' financial and personal data, we fully appreciate the sensitivity of the information you entrust to us.
We, Garuda303 (hereinafter referred to as "Garuda303", "We", "Platform"), are the responsible data processor under Malaysia's Personal Data Protection Act 2010 (PDPA). This Privacy Policy has been drafted to meet the requirements of that legislation and to ensure you have a full understanding of your rights with respect to your personal data.
When you register a Garuda303 account, make a deposit via Touch 'n Go eWallet, DuitNow, or any other supported Malaysian payment method, or use any of our services — you are placing your trust in us. Garuda303 does not take that trust lightly. Every decision about how we handle your data is made with your best interests as the top priority.
We are committed to being fully transparent about the data we collect, explaining precisely how it is used, and giving you complete control over your personal information. For us, privacy is not merely a legal obligation — it is a core value we stand by.
Garuda303 collects various types of personal data depending on how you interact with our platform. Below is a detailed breakdown of each data category we may collect:
| Data Category | Example Information | Mandatory / Optional |
|---|---|---|
| Identity Data | Full name (as per MyKad), MyKad / passport number, date of birth, gender | Mandatory |
| Contact Data | Mobile phone number, email address, residential address | Mandatory |
| Financial Data | Deposit / withdrawal records, payment methods used (TNG, DuitNow, GrabPay, etc.), bank account name | Mandatory |
| Platform Activity Data | Game history, bets placed, favourite games, active session duration | Automatic |
| Technical Data | IP address, device type, operating system, browser version, session information | Automatic |
| Communication Data | Conversation history with our support team, feedback you have provided | Contextual |
| KYC Data | MyKad / passport copy, selfie for facial verification (if required for large withdrawals) | Specific |
Garuda303 does not collect sensitive data such as your health information, political affiliations, religious beliefs, or sexual orientation. Biometric data (such as fingerprints) is also not collected. Should any KYC process require additional data, you will be informed in advance and your explicit consent will be sought.
Garuda303 collects your personal data through several methods:
This is data you enter directly into the Garuda303 platform, including during new account registration, profile updates, identity verification (KYC), interactions with our customer support team, and participation in promotional programmes or customer satisfaction surveys.
When you use the Garuda303 platform, our systems automatically record certain technical information. This includes your device's IP address, browser type and version, operating system, pages visited within the platform, time and duration of each session, and actions taken on the platform such as games played and bets placed.
In certain contexts, Garuda303 may receive information about you from legitimate third parties, such as payment service providers (for example, when you use DuitNow or Maybank2u to make a deposit) and third-party identity verification platforms we engage for KYC purposes. Data received from these sources is handled to the same rigorous standards as data you provide directly.
Garuda303 uses your personal data only for legitimate purposes, which are clearly stated below. We will not use your data for any other purpose without first obtaining your consent:
You may opt out of receiving marketing communications from Garuda303 at any time by clicking the "unsubscribe" link in any of our marketing emails, or by updating your communication preferences in your account settings. Please note that important transactional emails (such as deposit confirmations and security notifications) are not covered by this opt-out and will continue to be sent to keep your account secure.
Garuda303 does not sell, rent, or disclose your personal data to third parties for commercial marketing purposes. However, in certain limited and controlled circumstances, we may share your data with the following parties:
Companies we engage to provide specific services on behalf of Garuda303 — such as payment service providers, identity verification platforms, cloud service providers, and data analysts — may receive data solely as needed to carry out their respective functions. All such providers are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.
Garuda303 complies with all legal obligations and reserves the right to disclose data to the relevant authorities when required by law, court order, or criminal investigation requirements. This includes compliance with anti-money laundering (AML) regulations and the Sedition Act in force in Malaysia.
In the event of a merger, acquisition, or transfer of Garuda303's assets, user data may be transferred as part of the business transaction. In such cases, the receiving party will be bound by this Privacy Policy or an equivalent policy providing the same level of protection.
Garuda303 will never: sell your data to advertisers or data brokers; share your betting history with your employer; disclose your financial information to parties without a legitimate legal or contractual need; or use your data to discriminate against you on the basis of any protected personal characteristic.
The security of your data is Garuda303's foremost technical priority. We implement multiple layers of protection to keep your information safe:
Garuda303 retains your personal data for as long as your account remains active or as long as necessary to provide services to you. Upon account closure, data will be retained for a minimum of 7 years to meet Malaysia's financial compliance and tax legal requirements, after which it will be securely deleted.
The Garuda303 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. Cookies are small text files stored in your browser.
You can manage and delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some areas of the Garuda303 platform. For guidance on managing cookies in your browser, refer to the official documentation for the browser you are using.
As a Malaysian citizen or resident, the Personal Data Protection Act 2010 (PDPA) grants you certain rights over your personal data. Garuda303 respects and facilitates the exercise of the following rights:
To submit any request relating to your privacy rights, please email privacy@garuda303.biz stating the type of request, your full name, and your Garuda303 account number. Requests will be acknowledged within 3 business days and resolved within 21 business days.
The Garuda303 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from minors. Should we discover that a child's data has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the account in question.
If you believe your child has registered an account with Garuda303 without your consent, please contact our support team immediately at support@garuda303.biz. We will respond within 24 hours.
Garuda303 enforces strict age verification. Any account found to belong to an individual under 18 will be terminated immediately and all associated funds will be forfeited. This is a social responsibility we take seriously in order to protect young Malaysians.
Garuda303 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. When material amendments are made:
Garuda303 recommends reviewing this page regularly — at least once every 3 months — to stay informed about how we protect your privacy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO):
You may also lodge a formal complaint with Department of Personal Data Protection Malaysia (JPDP) if you believe your privacy rights have been violated and Garuda303 has not resolved the matter to your satisfaction. For more information about your rights, please refer to the Terms & Conditions and Frequently Asked Questions us.
Backed by Garuda303's industry-grade privacy and security standards, register now and enjoy over 1,000 casino games, Sports Betting on the Liga Super Malaysia, EPL, badminton, and much more.